Native American Heritage

Careers at Ongweoweh Corp

Positions at Ongweoweh

Ongweoweh Corp is hiring for the below positions! To apply, please send your resume to hr@ongweoweh.com or call (607) 266-7070.

Account Service Clerk 

Job Summary: Operates as secondary switchboard operator, covers the reception desk daily while the Office Coordinator (OC) is on lunch and backs up reception desk/duties in the OC’s absence. Acts as liaison between Vendor Management (VM) and the Account Service Representative (ASR) in regards to researching weekly open orders. Pulls, distributes, and monitors various daily and/or weekly reports within the AS Department. Maintains various AS Department spreadsheets. Monitors and distributes AS Department faxes. Manages end of year AS Department filing and assists the OC and ASRs with overflow work, as needed.

 Essential Job Duties and Responsibilities:  (Additional duties may be assigned)

 20% Acts as secondary switchboard operator. Answers incoming calls, greets callers, provides information, transfers calls and/or takes messages as necessary in a professional, timely and friendly manner.

 15% Responsible for backing up the reception desk. Greets and directs all guests in a professional, timely and welcoming manner. Distributes and collects employment applications and affirmative action forms from applicants as needed. Monitors various sign in and out logs, etc.

 15% Acts as the open order liaison. Works collectively with the VM Department and each ASR to determine the open orders’ validity as well as track/tally data entry errors.

 15% Assists the OC and ASRs with overflow work, as needed. Tasks include, but are not limited to; scanning and uploading Industry Publications, updating the Phone List, updating the Customer Accounts-Responsible Parties Spreadsheet, and stocking office supplies. Schedules, processes, and submits Purchase Orders (POs) and Bill of Ladings (BOLs) to our vendor base. Assists with invoice correction and backs up co-workers’ emails.

 10% Assists with AS Department reporting. Pulls and distributes various reports managed or utilized by the AS Department including, but not limited to; open pickup and shipment order reports.

 10% Manages the timely distribution of AS Department faxes.

 10% Responsible for the accurate updating of various spreadsheets managed by the AS Department including, but not limited to; Ontime Delivery Report and Open Order Exception Lists.

 5% Assists with end of year filing by collecting, organizing and filing all customer order forms and creating appropriate labels as outlined.

 Education and Experience:

  • High school diploma or GED required.
  • One to two years customer service experience preferred.
  • Intermediate Excel skills preferred.

 Special Requirements:

  • No special requirements present.

 Equipment, Machines and Software Used:

Ability to operate various office equipment including computer, printer, telephone, fax machine, and photocopier.

 Computer Software: Microsoft D365, Sage500, Crystal Reports (or similar report software), Power BI and Microsoft Office to include Outlook, Word, and Excel.

 Knowledge, Skills, and Abilities:

  • Must demonstrate strong communication, telephone and interpersonal skills.
  • Computer proficiency including word processing, data entry, spreadsheets, and generating reports using standard software applications.
  • Superior customer service skills for both external and internal contacts.
  • Ability to resolve difficult or stressful customer service issues in a professional manner.
  • Some analytical ability to gather and summarize data, find solutions to various administrative problems, and prioritize work.
  • Strong written and oral communication skills to interact with customers, vendors and co-workers in a professional and helpful manner in person or via phone or written correspondence.
  • Strong organizational skills including the ability to manage multiple projects and details simultaneously.
  • Ability to prioritize work to meet deadlines and complete projects in a timely manner.

 

 

Account Service Representative 

 Job Summary: Provide excellent customer service, account management and reporting for assigned accounts. Respond to written and telephone customer inquiries providing information and assistance as requested. Maintain accurate customer, vendor and inventory records.  Communicate regularly with internal and external parties to ensure customer satisfaction.

 Essential Job Duties and Responsibilities:  (Additional duties may be assigned)

 20% Schedule delivery/pick up requests with appropriate party and coordinate freight when needed.  Provide required documentation and delivery/pick up confirmation as requested. Instruct vendors, customers and delivery/pick up location on use of web-based software for record maintenance.

 15% Respond to customer order and/or inventory inquiries via telephone, fax and email.  Provide requested information regarding product offering, pricing, availability, delivery schedules, order status and general assistance to meet current or potential customer requirements.  Resolve any order or inventory discrepancies or customer issues such as missing documentation, late or missed deliveries/pickups as requested.

 15% Interact with internal staff on a variety of issues relating to products, pricing, discounts, availability, and to identify and resolve customer/vendor concerns in a timely and professional manner.

 10% Accurately input customers’ orders received into the NativeTrax and/or MAS 500 computer database and verify correctness. Enter all billable data into the accounting software system and sales orders into MAS 500 system as required for accurate records and customer reports.

 10% Maintain up-to-date pricing information for assigned customers in the billing system and maintain hard copy for customer or vendor files.  Maintain customer files and file inserts in a neat, accurate organized system for easy retrieval and verification.

 10% Generate month-end billing reports for Finance and various data reports for customers as requested.

 10% Establish rapport to build and maintain lasting customer and vendor relationships.

 10% Provide administrative support for the account management team and perform related duties as required to meet company and or department objectives.

 Education and Experience:

  • High school diploma or GED required.
  • One to three years customer service experience preferred.

Special Requirements:

  • No special requirements present.

Equipment, Machines and Software Used:

Ability to operate various office equipment including computer, printer, telephone, fax machine, and photocopier.

Computer Software: Microsoft D365, Sage500, Crystal Reports (or similar report software), Power BI and Microsoft Office to include Outlook, Word, and Excel.

Knowledge, Skills, and Abilities:

  • Must demonstrate strong communication, telephone and interpersonal skills.
  • Computer proficiency including word processing, data entry, spreadsheets, and generating reports using standard software applications.
  • Superior customer service skills for both external and internal contacts.
  • Ability to resolve difficult or stressful customer service issues in a professional manner.
  • Some analytical ability to gather and summarize data, find solutions to various administrative problems, and prioritize work.
  • Strong written and oral communication skills to interact with customers, vendors and co-workers in a professional and helpful manner in person or via phone or written correspondence.
  • Strong organizational skills including the ability to manage multiple projects and details simultaneously.
  • Ability to prioritize work to meet deadlines and complete projects in a timely manner.

 

Internal Account Manager 

Job Summary: Manages customer account optimization strategies to meet assigned expectations of profitability.  Develop and maintain strong customer relationships to maximize profit and business potential. Leads solution development efforts that address customer needs, while coordinating the involvement of all necessary company personnel. Evaluates customer’s packaging design and identifies deficiencies within a customer’s packaging related supply chain to promote solution focused business. Prepares business cases to capitalize on optimization initiatives and drive profit and value. Minimal travel (potential to visit once per quarter) to existing customer locations to maintain customer relationships. Primary duties consist of internal activities assisting in all accounts and resolving account issues while account manager is on the road or out of the office.

Essential Job Duties and Responsibilities:  (Additional duties may be assigned)

75% Manages account related issues in relation to service, quality and pricing. Responsible for the establishment of close vendor and customer relationships in order to resolve any issues that might arise. Daily activities include, but are not limited to, covering last minute orders or exploring new vendor options to fill orders, providing the customer and vendor with corrective actions for any quality issues, bidding out existing or new business, and working in Best Pallet/Best Load software to create new customer specifications and resolving any invoice disputes with customers and vendors.

15% Assists in bidding out existing or new business, setting up new customers and /or vendors, working with the Accounting Department on customer 30/60/90 aging, completing necessary reports and documents for price changes and educating the customers on market conditions.

10% Travel to vendors to have an understanding of the manufacturing process, equipment used for manufacturing, perform inventory counts, and perform audits. Travel to customers to perform audits to assess quality, follow up on service, have an understanding of their processes and how our product interacts with theirs, and look for other avenues for growing our business with them.

Education and Experience:

  • Associates degree in business, logistics, or related field required.
  • Bachelor’s degree in business, logistics, or related field preferred.
  • Minimum of 3 years of sales or account management experience preferred.

Special Requirements:

  • Driver’s license. Enhanced driver’s license and/or passport preferred.
  • Ability to work overtime and be on-call as needed.

Equipment, Machines and Software Used:

Ability to operate various office equipment including computer, printer, telephone, fax machine, and photocopier.

Computer Software: Microsoft D365, Sage500, Crystal Reports (or similar report software), Power BI and Microsoft Office to include Outlook, Word, and Excel.

Knowledge, Skills, and Abilities:

  • Computer proficiency including word processing, spreadsheets, and generating reports using standard software applications.
  • Strong interpersonal skills and the ability to work effectively with diverse customers and suppliers.
  • Excellent written and oral communication skills to interact with customers, vendors and co-workers in a professional and helpful manner in person or via phone or written correspondence.
  • Strong organizational skills including the ability to manage multiple projects and details simultaneously.
  • Ability to work independently and demonstrate initiative in meeting sales and profit goals.
  • Ability to maintain accurate records and data files.
  • Ability to gather data, analyze information and solve problems.
  • Must possess and maintain a professional appearance with a pleasant personality.
  • Willingness to take on new challenges.
  • Knowledge of ISO policy is a plus.
  • Excellent negotiation and analytical skills.

Ongweoweh Benefits

Ongweoweh Corp offers extensive benefits for all of their employee’s, covering generous health premiums for individuals and families in addition to providing vision, dental and life insurance. Ongweoweh Corp also provides benefits to qualified domestic partners (same and opposite sex). Our family atmosphere promotes a fun work environment with monthly fun day activities. We also serve our community with a charitable giving volunteer program.

Internships at Ongweoweh

Ongweoweh Corp offers internship opportunities to qualified college students in various departments. Interns gain hands-on experience while working on real-world projects and learning from some of the brightest minds in our industry. The Company also has an Internship Program geared toward Native American students as a means to provide Native youth with opportunities for professional development in business.

Shannon Martin

Shannon Martin

Director of Human Resources